Privacy Policy

Last updated: March 2025

TC Scales Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you contact us, complete a form, or engage our services, including:

  • Name and contact information (email, phone number)
  • Business name and website
  • Information about your advertising goals and budget
  • Payment information (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring URLs and exit pages
  • Device and operating system information

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services
  • Communicate with you about your account or engagement
  • Send you relevant updates, newsletters, or marketing communications (with your consent)
  • Analyze and improve our website performance
  • Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers: Third-party vendors who assist in our operations (e.g., payment processors, email platforms, analytics tools)
  • Platform partners: As required to manage campaigns on Meta, Klaviyo, and other advertising platforms on your behalf
  • Legal compliance: When required by law, court order, or to protect our rights

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our advertising activities. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.

5. Third-Party Platforms

Our services involve operating campaigns on third-party platforms including Meta (Facebook and Instagram), Klaviyo, and Google. Your use of those platforms is subject to their respective privacy policies. We are not responsible for the data practices of those platforms.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

TC Scales Agency
Email: TCScales.Agency@outlook.com